Refund policy

RIGHT OF WITHDRAWAL

8.1. In accordance with article 221-18 of the French Consumer Code, Customers have 14 calendar days from the date of receipt of their Order to exercise their right of withdrawal, without having to justify their decision or pay any penalties.

8.2. In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised in respect of contracts for the supply of goods that are unsealed by the Customer after delivery and that cannot be returned due to hygiene or health protection reasons.
Consequently, Products must be returned to CUT BY FRED in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), duly sealed and unused.
Withdrawals may be made by telephone at + (33) 7 64 00 68 10, by post or e-mail at the following addresses:
E-LOGIK BLOIS DAUDIN LOGISTIQUE
CUT BY FRED

628 avenue du Grain d’Or
41350 VINEUIL - FRANCE
help@cutbyfred.com

8.3. To exercise their right of withdrawal, Customers must notify CUT BY FRED of their decision to withdraw before the deadline expires by email (help@cutbyfred.com), indicating the Order number and the reference number of the Product(s) concerned as indicated on the invoice.
Any CUT BY FRED product that has been opened or opened will not be returned, exchanged or reimbursed.

8.4. In the event of Customer withdrawal, CUT BY FRED will reimburse the amount of the Order without undue delay and no later than 14 calendar days from the date on which CUT BY FRED is informed of the Customer's decision to withdraw.

CUT BY FRED may defer reimbursement until it receives the returned Products or until the Customer has provided proof of shipment of the Products, whichever occurs first.

Orders placed on the Website may not be returned or exchanged directly at the Cut By Fred Studio.

CUT BY FRED will proceed to reimburse Customers using the same means of payment as used for the initial transaction, unless CUT BY FRED and the Customer agree otherwise.
Customers must send or return the Product(s) without undue delay and, in any event, no later than 14 days after having communicated their decision to withdraw to the following address:
E-LOGIK BLOIS DAUDIN LOGISTIQUE
CUT BY FRED

628 avenue du Grain d’Or
41350 VINEUIL - FRANCE