FAQs

It is very simple ! All the informations are here: book an appointment at the Studio

The studio is located at 68 rue d'Hauteville in Paris in the 10th arrondissement.
The building code is 2068. The Studio is located on the 3rd floor, we have an elevator.
The closest metro stations are Poissonnière (Metro 7) and Bonne Nouvelle (Metro 8 & 9).
Be careful, the area is often blocked if you come by car!

Curly hair: The hair fiber of curly hair is oval and the bulb is inclined. Twisting and curls are then encouraged, but the sebum has difficulty descending along the hair fiber. The hair is therefore foamy, it needs nutrition and hydration so that the curls are well defined. Discover the Curly Hair routine !

Dry hair : it is rough, the ends are split and brittle, the color is dull. The sebaceous glands in the scalp do not produce enough sebum. Hair needs deep hydration and nutrition. Discover the Dry Hair routine !

Fine hair : it has a smaller diameter than average and has less capacity to absorb sebum produced by the sebaceous glands. They also tend to re-grease quickly and flatten out. Discover the Fine Hair routine !

Combination hair : mid-lengths are dry and dehydrated and the roots quickly regrease. The sebum produced at the scalp by the sebaceous glands accumulates at the roots and does not go down the lengths. Discover the Mixed Hair routine !

Oily hair : Hair becomes oily again very quickly after shampooing. Sebum is produced in excess in the scalp. The causes can be varied: pollution, stress, disruption
hormonal, unsuitable hair products, etc… Discover the Oily Hair routine !

Our products (except BABY SHAMPOO & BODY WASH) have not been developed specifically for pregnant & breastfeeding women. Although essential oils are used in low doses in most of our products, some formulas do contain them. Here is the list of products that do not contain essential oils: VEGAN SURF MIST, VEGAN VOLUME POWDER, VEGAN SERUM, SUMMER PROTECT SPRAY, PERFECT BLONDE CONDITIONER.

We advise you to consult your doctor.

We work our formulas from A to Z, according to an internal formulation charter, so that they are impeccable, vegan and natural (naturalness percentage greater than 96%).

All safety tests are carried out in accordance with Cosmetic Regulation (EC) No. 1223/2009.

Despite this, each person is unique and the immune system is unique to each individual. Allergy to one of the ingredients therefore remains possible.

To avoid any risk, we advise you to check the list of ingredients beforehand and to carry out a test on a small part of the skin before using a cosmetic product.

CUT BY FRED products are available on our e-shop, but also directly at the Studio, 68 rue d'Hauteville in Paris.

Your order can be delivered directly to your home, or to a relay point, in France and directly to your home throughout the world.

We prepare your order during the day or the next day depending on the time of your order and deliver it to the chosen delivery service as quickly as possible. The delivery time then depends on the delivery service chosen.

We advise you to check your spam. If you have still not received an order confirmation, do not hesitate to contact us by email at help@cutbyfred.com .

Depending on the progress of your order, it may still be possible for us to modify your delivery address. Do not hesitate to contact us as quickly as possible by email at help@cutbyfred.com .

So that you can receive our products as quickly as possible, your order is prepared as soon as it is validated. Contact us as quickly as possible by email at help@cutbyfred.com .

Once your order has been shipped, you will receive an email allowing you to follow the progress of your package.

Depending on the carrier chosen, you will also be able to track your package on the corresponding tracking platform.

The return or exchange of a product is possible within 14 days from the date of the order. Returns of orders are the responsibility of the Customer. The product must be intact, unopened and in its original packaging. See our general terms and conditions of sale for more details.

Do not hesitate to contact us as quickly as possible by email at help@cutbyfred.com detailing the problem encountered (you can attach photos) and specifying your order number.